FAQ's

You will receive an email with your tracking details as soon as your order has been dispatched.

*During sale periods, please allow a little extra time for your order to be processed due to high volume.

We’re excited to offer Click & Collect. Available in Victoria.
Shop online, choose Click & Collect at checkout, and pick up your order at our location in Reservoir, Victoria.
Please have your order number handy upon collection.
Note: we are unable to accept same-day personalisation orders for Click & Collect.

Opening hours: Monday–Friday, 8am–4pm.

We do. However, there are limitations in some countries. Please refer to the shipping section under each product for more details. Please ensure you are shopping from the correct Fressko store.

We have three stores: Australia, USA and Global.

We have partnered with USPS for fast and reliable shipping within the USA.

It depends on where you are. Orders processed here will take 5-7 business days to arrive with standard shipping. Overseas deliveries can take anywhere from 7-16 days with standard shipping. Delivery details will be provided in your confirmation email. As with all freight, including post, delays can unfortunately occur but from our side, we try and be as efficient as possible.

Get in touch ASAP and we'll do our best to update it before your order ships. Once it's dispatched, we're unable to make any changes.
Please note, we cannot guarantee that we will be able to change or edit your order.

If it gets returned to us, an invoice will be sent for re-delivery.
We always recommend reviewing your order before checking out.

Discount codes must be entered at checkout and can’t be applied after your order is placed - please make sure to add yours before completing your purchase. If you're having an trouble, please reach out to our team at: hello@madebyfressko.com

Discount codes don't apply to sale items, bundle packs, limited edition products, gift cards, or during sales periods, and they can’t be combined with other offers.

We stand by our products with a 12-month warranty - faulty items are replaced or refunded in full, shipping included. Changed your mind on colour or size? Get in touch within 7 days of delivery.

Full details in our Warranty & Returns policy, or email us at hello@madebyfressko.com.

Your best bet is to reach out to the store directly. They’ll be able to assist you in line with their purchase and returns process.

Of course, if you need help or aren't sure where to start, reach out to our team at hello@madebyfressko.com - we’re happy to point you in the right direction.

• Ensure the spout is open while securing the lid.

• Tighten the lid firmly, wait a few seconds, then give it another twist to ensure it’s fully secure. 

• Once the lid feels tight, close the spout.

Tip: Adding boiling water and closing the spout will maintain heat but also build pressure inside the cup. Always open the spout carefully when your Fressko contains hot liquid, and keep it upright to avoid any leaks. 

We call our coffee cups "spill-proof" rather than "leakproof" - used correctly, they won't spill, but leakproof depends on the lid being sealed and used exactly as instructed, which we can't control once it's in your hands. If you've followed these steps, checked the seal, and you're still having issues, please get in touch with our team at hello@madebyfressko.com.

Please always use discretion when placing your cup in your bag or with valuables.

You can find our helpful videos related to lid use HERE.

Coffee cup lids and flask lids - These can be cleaned in the dishwasher if placed on the top rack to avoid excessive heat damage.

Coffee cup and flask bodies - although possible we recommend hand washing the cup and bottle bodies to prolong the slip-proof base and avoid heat damage on the colour-coated surface. If you do choose to use a dishwasher keep in mind that any marks on the cup or bottle body that may occur from extra hot washes or the deterioration of the non-slip base are not covered under warranty as hand washing is recommended.

Glass flask body - Can be cleaned in the dishwasher but as it is glass, handle with care.

Bamboo lids - bamboo must be hand-washed and should not be left wet. Towel dry after each wash.

You can find all our helpful cleaning videos HERE.

A little discolouration over time is completely normal and doesn't affect performance. A few common causes:

Dishwasher use — we recommend hand washing your cup and bottle bodies rather than using the dishwasher. Dishwashers can cause patchiness and discolouration on the colour-coated surface over time, so hand washing helps keep your Fressko looking its best for longer.

Calcium deposits — if you're in a hard water area, you might notice a light white or chalky residue, especially after washing. A quick soak in warm water with a splash of vinegar, then a rinse, usually clears it right up.

Weld areas — you may notice a faint line or slight colour variation near the base or seams. That's just part of how stainless steel is formed and joined — it's not a fault, and it won't affect how your Fressko performs.

General everyday wear — hand washing is recommended to help preserve the finish, but light marks from regular use are part of your Fressko's story, not a sign something's wrong.

If something looks different to what's described here, reach out to us at hello@madebyfressko.com and we're happy to take a look.

No. These items are not designed to be microwaved. Stainless steel is NOT microwave-safe. Please note that stainless steel is present in the ceramic range, therefore are NOT microwave safe.

Other than the materials used, the difference is purely personal preference. Ceramic has a more premium look and feel however there is no difference in the function or quality of the cups.

We have made every effort to source and provide products that are good for you and the environment, while also maintaining quality and durability so that your Fressko will stand the test of time.

Each item is BPA-free, non-toxic and recyclable.

Glass Infuser Flasks:

Lids – Treated bamboo and a food-grade hardened silicon inner

Body – Borosilicate glass – grade A

Infuser – Food grade 304 stainless steel

Stainless Steel Drink Bottle:

Lids – Food grade hardened silicone and 304 stainless steel

Body – Food grade 304 stainless steel

Base – Silicon with a non-toxic adhesive

Stainless Steel Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel

Base – Silicon with a non-toxic adhesive

Ceramic Cups:

Lid – Hardened Food Grade PP

Body – Food grade 304 stainless steel coated in food-grade ceramic

Base – Silicon with a non-toxic adhesive

Infuser Filter:

Food grade 304 stainless steel

Designed in Melbourne, Australia, and responsibly assembled in China — we work closely with reputable factories specialising in glass, bamboo, and stainless steel, in safe and fair-pay environments.

Note: numbers stamped inside some lids are batch codes, not material indicators — nothing to worry about.

Coffee cup lids:
The Camino 12oz/ Grande 16oz coffee lid is compatible with our Venti Tumbler - and vice versa, so you can switch between them freely.

Drink bottle lids:
Our Flat, Flip, and Sip lids are all interchangeable across the Play, Move, and Core drink bottles.

Flask lids:
The flat lid fits the Move 660ml and Core 1L flasks — it won't fit older 500ml flasks, please check your model before purchasing.
*Bamboo lids are designed for the glass range only.

Still not sure what fits what? Reach out to our team at: hello@madebyfressko.com

The Fressko tea infuser filter is a food-grade stainless steel device that pops nicely into your Fressko and allows the tasty liquid to pass through the tiny holes without letting any of the pips, leaves or fruits through.

It’s what makes a Fressko the most versatile, high-quality flask on the market.

Absolutely! All Fressko's are designed to suit both hot and cold drinks.

Stays hot & cold for:
COFFEE CUP - up to 6 hours hot and 12 hours cold (dependent on the use).
STAINLESS STEEL FLASKS/DRINK BOTTLES - up to 6 hours hot and 12 hours cold (dependent on the use - flip, sip or infuser flat lid).
VENTI TUMBLER - up to 6 hours hot and 12 hours cold (dependent on the use).
GLASS FLASKS - up to 3 hours hot (dependent on use).

There are character limits depending on the size and position of your text, per product. Fressko has the right to deny any profanities or text we deem inappropriate.

No, the personalisation is laser engraved which means it will last forever.

Not at this stage. We offer a selection of great fonts and custom stamps!

We aim to get your personalised order out within 3 days of receiving the order. Your entire order will be shipped together if you have included non-personalised items.

Please note, we are unable to accept same-day personalisation orders for Click & Collect.

We currently offer personalisation on our stainless steel and ceramic products. Glass products can be branded exclusively for bulk wholesale orders.

Because personalised products are made especially for you, we're unable to accept returns or exchanges on these items.

Please double-check your details before placing your order, so your personalised product arrives just the way you want it.