Returns & Exchanges

Faulty Goods
Received something with a manufacturing fault? We're happy to offer a replacement or a full refund, including shipping — just get in touch within 7 days of receiving your order.

Noticed an issue with a product you've already been using? Email us at hello@madebyfressko.com and our support team will sort you out.

Please note: minor blemishes or slight variations in the paint finish aren't considered manufacturing faults.

Change of Mind
Ordered the wrong colour or size? We may offer store credit for the purchase amount (excluding shipping), at our discretion. Items need to be unused, in original packaging, and in resalable condition. Return shipping is the responsibility of the customer.

Reach out to us at hello@madebyfressko.com before sending anything back, so we can guide you through it.

Please note: we don't offer full refunds for change of mind.

Refund Time Frames
Returns need to be arranged within 7 days of receiving your order. Once we've received your return, eligible refunds are processed within 5–10 business days.